Privacy Policy
Last Updated: September 23, 2025Who We Are
Tervano Electric is a licensed electrical contractor based in Twin Falls, Idaho, serving Twin Falls County and the Magic Valley. This Privacy Policy explains how we collect, use, and protect information gathered through our website at electriciantwinfalls.com and through our normal business operations. Contact us at (208) 886-8454 or [email protected] with any privacy questions.
Information We Collect
We collect information you provide directly to us, including:
- Contact form submissions — name, phone number, email address, city/location, service type, and project description
- Phone calls — caller ID information and details you share during the call
- Email communications — any information you include in emails to us
- Website analytics — we use standard analytics tools that collect anonymized data including pages visited, time on site, browser type, and general geographic location (city-level, not address-level)
We do not collect payment card information through our website. All payment processing is handled in person or through secure third-party processors.
How We Use Your Information
Information you provide is used solely to:
- Respond to your estimate request or service inquiry
- Schedule electrical service appointments
- Send job-related communications (appointment confirmations, permit status updates, completion documentation)
- Improve our website and services based on aggregate usage patterns
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We do not use your information to send unsolicited marketing emails. When you contact us, we will contact you about your project — period.
Information Sharing
We share your information only in the following limited circumstances:
- Service providers: We may share limited information with the City of Twin Falls Building Department when applying for permits on your behalf, or with Idaho Power and Magic Valley Electric Cooperative when coordinating utility work. This sharing is required to perform the services you’ve hired us for.
- Legal requirements: We will disclose information if required by law, court order, or to protect the safety of our employees or the public.
- Business successors: In the event Tervano Electric is acquired or merged, customer information may be transferred as part of that transaction.
Cookies and Analytics
Our website uses cookies and similar technologies to understand how visitors use our site. We use Google Analytics (or similar services) which collects anonymized data about site usage. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout. We do not use tracking cookies to serve you personalized advertising.
Data Security
We take reasonable measures to protect your information from unauthorized access, alteration, or disclosure. Contact form data is transmitted over encrypted connections (HTTPS). However, no internet transmission is completely secure — we cannot guarantee absolute security of information transmitted to us electronically.
Retention
We retain contact and project records for a reasonable period to support warranty and permit documentation. Idaho electrical permit records are maintained as required by the Idaho Division of Building Safety. You may request deletion of your personal data by contacting us at [email protected] — we will honor such requests unless retention is required by law or ongoing business necessity.
Your Rights (Idaho Residents)
Idaho residents may request access to personal information we hold about them, request correction of inaccurate information, or request deletion of their data by contacting us directly. We respond to such requests within 30 days.
Third-Party Links
Our website may contain links to third-party sites including Idaho Power, Magic Valley Electric Cooperative, the Idaho Division of Occupational and Professional Licenses (dopl.idaho.gov), and the City of Twin Falls. We are not responsible for the privacy practices of those sites.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we update the “Last Updated” date at the top of this page. Continued use of our website after any changes constitutes acceptance of the updated policy.